Terms & Conditions
- “SIMS INTERNATIONAL GENERAL TRADING L.L.C” maintains the http://www.store.simsint.com/ Website (“Site”).
- United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- “Visa or MasterCard debit and credit cards in AED will be accepted for payment”
- We will not trade with or provide any services to OFAC and sanctioned countries”
- “Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website”
- “Cardholder must retain a copy of transaction records and Merchant policies and rules”
- “User is responsible for maintaining the confidentiality of his account”
- Successful Payment will be confirmed by email within 24 working hours from payment processing. This email will be followed by event information email with registration category details.
DELIVERY / SHIPPING POLICY
- We deliver our Products to all Countries and mainly UAE & GCC Countries.
- International and GCC countries – free for order above 500 AED
- Shipping will be done by a third-party courier.
- Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries.
- UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
- Avoid any delivery delay by providing your full address along with your contact details.
- We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product.
- Please notify us and return the box in its original packaging.
- We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
- If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
- Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
- Shipping & Handling fees are non-refundable.
- Refunds will be done only through the Original Mode of Payment.
- No refund is eligible later than 30 days before the event.
- Transferred of refund will be completed up to 45 days.
Customer can cancel this order within 24 working hours from the purchase by replying to the confirmation email with a cancellation request.