Terms & Conditions

Terms & Conditions

  • “SIMS INTERNATIONAL GENERAL TRADING L.L.C” maintains the http://www.store.simsint.com/ Website (“Site”).
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • “Visa or MasterCard debit and credit cards in AED will be accepted for payment”
  • We will not trade with or provide any services to OFAC and sanctioned countries”
  • “Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website”
  • “Cardholder must retain a copy of transaction records and Merchant policies and rules”
  • “User is responsible for maintaining the confidentiality of his account”

PAYMENT CONFIRMATION

  • Successful Payment will be confirmed by email within 24 working hours from payment processing. This email will be followed by event information email with registration category details.

DELIVERY / SHIPPING POLICY

  • We deliver our Products to all Countries and mainly UAE & GCC Countries.
  • International and GCC countries – free for order above 500 AED
  • Shipping will be done by a third-party courier.
  • Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries.
  • UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
  • Avoid any delivery delay by providing your full address along with your contact details.

REFUND POLICY

  • We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product.
  • Please notify us and return the box in its original packaging. 
  • We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
  • If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
  • Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
  • Shipping & Handling fees are non-refundable.
  • Refunds will be done only through the Original Mode of Payment.
  • No refund is eligible later than 30 days before the event.
  • Transferred of refund will be completed up to 45 days.

CANCELLATION POLICY

Customer can cancel this order within 24 working hours from the purchase by replying to the confirmation email with a cancellation request.