Terms & Conditions

Terms & Conditions

  • “SIMS INTERNATIONAL GENERAL TRADING L.L.C” maintains the http://www.store.simsint.com/ Website (“Site”).
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • “Visa or MasterCard debit and credit cards in AED will be accepted for payment”
  • We will not trade with or provide any services to OFAC and sanctioned countries”
  • “Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website”
  • “Cardholder must retain a copy of transaction records and Merchant policies and rules”
  • “User is responsible for maintaining the confidentiality of his account”


  • Successful Payment will be confirmed by email within 24 working hours from payment processing. This email will be followed by event information email with registration category details.


  • We deliver our Products to all Countries and mainly UAE & GCC Countries.
  • International and GCC countries – free for order above 500 AED
  • Shipping will be done by a third-party courier.
  • Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries.
  • UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
  • Avoid any delivery delay by providing your full address along with your contact details.


  • We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product.
  • Please notify us and return the box in its original packaging. 
  • We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
  • If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
  • Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
  • Shipping & Handling fees are non-refundable.
  • Refunds will be done only through the Original Mode of Payment.
  • No refund is eligible later than 30 days before the event.
  • Transferred of refund will be completed up to 45 days.


Customer can cancel this order within 24 working hours from the purchase by replying to the confirmation email with a cancellation request.